Cancellation & Refund Policy

Last Updated: February 16, 2026

1. General Overview

At Kagrana Ventures Pvt Ltd, we provide specialized services and products through our various brands. All refund requests are handled with a commitment to fairness but are strictly subject to management approval based on the terms outlined below.

2. Strictly Non-Refundable Items

Under no circumstances will refunds be issued for the following:

Setup Fees: Any initial technical or administrative setup costs.
Management Fees: Retainers or monthly management fees for services already initiated.
Digital Products: Online courses (CelebrityClasses) or digital assets once access has been granted.
Third-Party Costs: Ad spends, domain purchases, or software licenses paid to external vendors.

3. Refund Request Window

For eligible products or services (such as physical goods via "Hey! That's for Me" or specific service milestones), clients must initiate a refund request within 7 days of the transaction or delivery date. Requests made after this 7-day period will not be entertained.

4. Processing & Timeline

Once a refund request is submitted to our billing department:

Approval Review: Our team will review the request within 3 business days to ensure it meets our criteria.
Processing Time: If approved, the refund will be processed within 5 business days.
Crediting: The amount will be credited back to the original payment method used (Credit Card, Debit Card, or Bank Account).

5. How to Request

To initiate a review, please email our finance team with your invoice attachment:

Email: trushar@kagrana.com
Subject: Refund Request - [Your Invoice Number]

6. Service Cancellations

For ongoing marketing or IT services, a notice period as defined in your specific Service Level Agreement (SLA) is required. Cancellation stops future billing but does not trigger a refund for fees already paid for the current billing cycle.